November 18, 2010
William T Cole, A.A.I.
Vice President
Gates-Cole Associates, Inc.
125 Main Street
Oneida, NY 13421
Dear Mr. Cole,
We would like to take this opportunity to sincerely thank you and your associates
on providing the Town of Florence professional and proficient service after the Town
Highway Garage's devastating fire that occurred on February 27, 2010.
Your prompt response and knowledgeable guidance made the ordeal so much
easier to understand and resolve.
We have confidence in your staff and look forward to retaining your company for
the future needs of the Town of Florence.
Sincerely yours,

Scott P.Outtrim
Town Supervisor
Town of Florence

